Store Policies

Event Entry Due to the planning and effort to setup events in store, event entry is non refundable. Players will still recieve all entry prizing as advertised and will be able to pick up or choose to ship at customers expence. 

Return Policy You may return most new, unopened items sold bought in store for a full refund within 7 days

If you purchase online and want to return the item it may be subject to 10% restocking fee due to the charges for online orders and the staff picking.

Dragon World Inventory Error Refund If an item is not available due to incorrect inventory we will offer a full refund for the item in store credit or direct refund. In the instance the total refund expected is less than $5 before tax the refund will go onto your store credit account (on site) for future purchases. This avoids transactional penalties tied into the refund process. 

Dragon World Listed Condition Error Refund If an item is not in the condition advertised we will offer a partial refund for the item in store credit or direct refund based on the equivalent value of the current condition. If you do not want the card it must be returned to us for a full refund of the card(s). Shipping is non refundable. 

In the instance the total refund expected is less than $5 the refund will go onto your store credit account (on site) for future purchases. This avoids transactional penalties tied into the refund process. 

How Refunds Are Processed

Refunds Refunds are processed once the item is returned and processed.

Your Privacy Dragon World Games & Collectibles is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it? When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through Constant Contact and you may opt out if you wish to no longer receive newsletters from us.

How does Dragon World Card Games & Collectibles protect customer information? We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all the customer data we collect is protected against unauthorized access.

What about "cookies"? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Dragon World Card Games & Collectibles disclose the information it collects to outside parties? Dragon World Card Games & Collectibles does not sell, trade, or rent your personal information to companies not affiliated with Dragon World Card Games & Collectibles. Dragon World Card Games & Collectibles may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Dragon World Card Games & Collectibles may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Dragon World Card Games & Collectibles, our users, or others.

In Summary Dragon World Card Games & Collectibles is committed to protecting your privacy. We use the information we collect on the site to make shopping at Dragon World Card Games & Collectibles .com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent By using our Web site, you consent to the collection and use of this information by Dragon World Card Games & Collectibles. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Dragon World Card Games & Collectibles also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Dragon World Card Games & Collectibles has no control or influence over their policies. Please check the policies of each site you visit for specific information. Dragon World Card Games & Collectibles cannot be held liable for damage or misdoings of other sites linked or otherwise.

Items not Eligible for Refunds include but are not limited to:

Pre-Orders

Special Orders

Used Items

Consignment Items

Clearance Items

How Long will Dragon World Hold onto my paid orders for:

We will hold onto your orders for 6 months, after which they will be thrown out.

We will contact you via the methods you have provided and do our best attempt to get you your order.

If you fail to pick up, or have it shipped out after 6 months No Refund will be issued for the order and the products will be disposed of.